Privacy Policy

This Privacy Policy explains how FanPilott (“we”, “us”) collects, uses, and protects information when you use our website and services (the “Service”). By using the Service, you agree to this Policy.

1. Information we collect

• Account data: name, email address, and authentication details.
• Content: prompts, reference images you upload, and the outputs you generate.
• Billing data: subscription and transaction records. Card details are handled by our payment processor, not stored by us.
• Usage data: log data, device/browser information, and how you interact with the Service.
• Cookies: essential cookies for authentication and session management.

2. How we use information

• To provide, operate, secure and improve the Service;
• To generate content you request and to moderate content for policy compliance;
• To process payments, manage subscriptions and credits;
• To communicate with you about your account, security and support;
• To detect, prevent and respond to fraud, abuse and violations of our policies;
• To comply with legal obligations.

3. Service providers

We share information with trusted providers who process it on our behalf, including:

• Supabase — authentication, database and storage;
• Our AI model provider — to generate and moderate content from your prompts and references;
• Dodo Payments — subscription billing and payment processing;
• Resend — transactional and account emails;
• Hosting and infrastructure providers.

These providers are bound to use the information only to provide their services to us.

AI processing of your prompts and reference images

To generate content, your prompts and any reference images you upload — including photographs that may depict a real person’s face or likeness — are transmitted to our third-party AI model providers for processing and automated moderation. Depending on the provider, this processing may take place outside your country of residence.

Only upload reference material you are legally entitled to upload. You must hold documented consent from any real person depicted, and you must not upload images of minors. See our Terms of Service and Acceptable Use & Content Policy.

Connected social accounts (auto-posting)

If you connect a third-party account (such as Fanvue) to publish content, we store the access and refresh tokens that account issues — encrypted at rest — so we can post to it on your behalf when you publish manually or enable auto-posting. We never receive or store your password for that account, and we request only the permissions needed to upload media and create posts. You can disconnect an account at any time from the model’s page (which deletes the stored tokens), and you can revoke our access directly in the connected platform’s own settings.

4. Content moderation

To enforce our Acceptable Use & Content Policy, prompts and generations are processed by automated moderation. Content that attempts to violate our policies may be blocked, logged and acted upon, and reported to authorities where required by law.

5. Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. You may request deletion of your account and associated data as described below.

6. Security

We use administrative, technical and organizational measures to protect your information, including access controls and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have rights to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise these rights, email support@fanpilott.com.

8. Children

The Service is not intended for anyone under 18, and we do not knowingly collect data from minors. Content involving minors is strictly prohibited.

9. International transfers

Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

10. Changes

We may update this Policy from time to time. Material changes will be posted here with a new date. Continued use after changes take effect constitutes acceptance.

11. Contact

Questions or requests? Email support@fanpilott.com.